Privacy Policy

Adgrow AI ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered marketing automation platform.

1. Information We Collect

Personal Information

• Account Information: Name, email address, company name, contact details
• Payment Information: Billing address, payment method details (processed securely by third-party providers)
• Profile Information: Job title, company size, marketing preferences

Platform Data

• Connected Account Data: Information from your connected advertising accounts (Google Ads, Meta Ads, YouTube, etc.)
• Campaign Data: Ad campaigns, performance metrics, audience data, creative assets
• Analytics Data: Click-through rates, conversion data, cost metrics, ROI information

Technical Information

• Usage Data: How you interact with our platform, features used, time spent
• Device Information: IP address, browser type, operating system, device identifiers
• Log Data: Server logs, error reports, performance metrics

2. How We Use Your Information

We use the collected information to:

• Provide Services: Deliver our AI-powered marketing automation platform
• Campaign Management: Create, optimize, and manage your advertising campaigns
• AI Optimization: Use machine learning to improve campaign performance
• Analytics & Insights: Generate performance reports and actionable recommendations
• Platform Improvement: Enhance our services and develop new features
• Customer Support: Respond to your inquiries and provide technical assistance
• Communication: Send service updates, security alerts, and marketing communications (with your consent)
• Legal Compliance: Meet legal obligations and protect our rights

3. Information Sharing and Disclosure

We may share your information in the following circumstances:

Connected Advertising Platforms

• Google Ads: Campaign data, targeting information, performance metrics
• Meta (Facebook/Instagram): Ad account data, campaign settings, audience insights
• YouTube: Video campaign data, channel information, analytics
• Other Platforms: Data necessary for campaign management on connected platforms

Service Providers

• Cloud hosting and data storage providers
• Payment processing services
• Analytics and monitoring tools
• Customer support platforms
• Security and fraud prevention services

Legal Requirements

• When required by law, regulation, or legal process
• To protect our rights, property, or safety
• To prevent fraud or security threats
• In connection with business transfers or acquisitions

4. Data Security

We implement comprehensive security measures to protect your information:

• Encryption: Data encrypted in transit (TLS 1.2+) and at rest (AES-256)
• Access Controls: Role-based access with multi-factor authentication
• Infrastructure: Secure cloud hosting with regular security audits
• Monitoring: 24/7 security monitoring and threat detection
• Compliance: SOC 2 Type II and ISO 27001 compliance
• Data Backups: Regular encrypted backups with disaster recovery plans

5. Your Rights and Choices

You have the following rights regarding your personal information:

Access and Portability

• Request a copy of your personal information
• Download your data in a portable format
• Access your account settings and preferences

Correction and Updates

• Update your account information
• Correct inaccurate or incomplete data
• Modify your communication preferences

Deletion and Restriction

• Request deletion of your personal information
• Restrict processing of your data
• Object to certain types of processing

Marketing Communications

• Opt-out of marketing emails
• Unsubscribe from newsletters
• Manage notification preferences

6. Connected Platform Permissions

When you connect your advertising accounts, we request specific permissions:

Google Ads Permissions

• View and manage your Google Ads campaigns
• Access campaign performance data
• Create and modify ad groups and keywords
• View billing and payment information

Meta Ads Permissions

• Access your ad accounts and campaigns
• Create and manage Facebook and Instagram ads
• View insights and analytics data
• Manage audience targeting and creative assets

YouTube Permissions

• Access your YouTube channel data
• Manage video campaigns
• View channel analytics and performance metrics

You can revoke these permissions at any time through your respective platform settings or by contacting us.

7. Data Retention

We retain your information for as long as:

• Your account remains active
• Needed to provide our services
• Required by law or regulation (typically 7 years for financial records)
• Necessary for legitimate business purposes

When you delete your account, we will delete your personal information within 30 days, except where retention is required by law.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own, including the United States and European Union. We ensure appropriate safeguards are in place for such transfers, including:

• Standard Contractual Clauses (SCCs)
• Adequacy decisions by competent authorities
• Other legally approved transfer mechanisms

9. Children's Privacy

Our services are not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If we become aware that we have collected such information, we will take steps to delete it promptly.

10. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Maintain your login session
• Remember your preferences
• Analyze platform usage
• Improve user experience

You can control cookies through your browser settings, but some features may not function properly if cookies are disabled.

11. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of significant changes by:

• Email notification to your registered address
• Prominent notice on our platform
• Update notification in the app

Your continued use of our services after such changes constitutes acceptance of the updated policy.